Support and clarity

Frequently asked questions

Find straightforward answers about time tracking, work context, monitoring controls, privacy, and reporting workflows.

When are screenshots captured?

Screenshot capture should follow the configured workflow and the expectations your organization communicates to users.

Can teams review idle time?

Yes. Idle detection can help teams identify periods that need review or correction before time is approved.

Who can view work activity?

Access should be limited to authorized roles and managed according to your organization’s policy.

Can work continue when offline?

Offline behavior depends on the configured client workflow; records should be reviewed after synchronization.

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