Support and clarity
Find answers about time recording, work review, monitoring boundaries and plan limits. Follow the linked feature pages for details about each workflow.
Track Pilot AI uses a desktop application to track work time and monitor work activity, including keyboard and mouse activity, webcam monitoring, screenshots, and application or website usage. The collected tracking data is synced to the website, where managers can review employee activity, monitor productivity, and access time-tracking reports in one place.
Timesheet generation and project-based approvals are supported. Timesheets can move through Pending, Approved, or Rejected states, while reviewer details, timestamps, and rejection reasons are retained for visibility and audit history. Client-level authorities can approve project timesheets. General managers can approve managers and members, while managers can approve members. Team members cannot approve their own or others’ timesheets.
Track Pilot AI can support a configured offline time-tracking workflow, with records reviewed after synchronization when connectivity returns.
Track Pilot AI captures screenshots while the desktop timer is active, based on the configured monitoring settings. Clients can require screenshot monitoring as part of their work requirements, or allow freelancers to use custom settings and select the available monitoring options themselves. Screenshot monitoring settings and requirements should be agreed upon before work begins.
Track Pilot AI supports webcam monitoring through its desktop application while tracking is active, according to the configured settings. Clients can require webcam monitoring for a project or allow freelancers to select their own custom monitoring settings when permitted. Webcam monitoring requirements should be communicated clearly and agreed upon before work begins.
Screenshot capture can be configured for active work sessions. Access should be limited to authorized roles and managed according to the organization’s policy.
Projects and tasks provide the work context for recorded time, review, and reporting. Detailed roles, statuses, assignments, estimates, deadlines, and board behavior require confirmation for the relevant workspace.
Track Pilot AI can support configured offline time-tracking workflows, with records reviewed after synchronization when connectivity returns.
Clients control access to screenshots, webcam captures, and related monitoring data. Only users authorized by the client can access and manage this information according to their assigned permissions. Freelancers do not have permission to control or manage this monitoring data.
Review the Screenshot Monitoring page and Monitoring Transparency and Privacy information before rollout. Check the available screenshot controls, access rules, and retention guidance for your workspace.
The pricing page lists the current plans and displayed seat, screenshot and retention limits. Contact the team if a requirement needs clarification.
Review the features and current plans, or contact the team with a specific requirement.